Frequently Asked Questions
Our team regularly updates this resource to provide you with the most up-to-date and comprehensive information, saving you valuable time.
General
What is Tier One Labs?
Tier One Labs is a U.S.-based research company focused on providing premium-grade compounds and materials designed for precision, consistency, and reliability. All products are intended strictly for research use.
What sets Tier One Labs apart from other peptide suppliers?
Tier One Labs is built on a foundation of quality, transparency, and operational reliability. We prioritize verified sourcing, third-party testing, and strict quality control to ensure consistency across every batch. Unlike many suppliers, we focus on maintaining dependable U.S.-based inventory, fast fulfillment, and a clean, professional customer experience. Our approach is simple — no inflated claims, no shortcuts, and no compromises on standards.
Who are your products for?
Our products are intended for qualified researchers, laboratories, and professionals conducting scientific research.
Are your products tested?
Yes. All products undergo third-party testing to ensure purity, quality, and consistency. Certificates of Analysis (COAs) are available for review.
Product & Quality
What does “Research Use Only” mean?
“Research Use Only” (RUO) means that products are intended strictly for laboratory research purposes and are not approved for any other use.
What is the purity of your products?
Our compounds are manufactured to meet high purity standards, typically 99%+ depending on the product. Specific details can be found in each product’s COA.
How should products be stored?
Products should be stored in a cool, dry environment. For optimal stability, many compounds are best kept refrigerated. Always refer to the product-specific storage guidelines.
Do you guarantee product consistency?
Yes. We work with trusted suppliers and implement strict quality control measures to ensure batch-to-batch consistency.
Ordering & Payment
What payment methods do you accept?
We accept major payment methods, including credit/debit cards and other secure payment options available at checkout.
Can I modify or cancel my order?
Orders may be modified or canceled if they have not yet been processed. Please contact support as soon as possible for assistance.
Do you offer bulk or wholesale pricing?
Yes. For bulk orders or partnership inquiries, please contact us directly to discuss pricing and availability.
Shipping & Fulfillment
Where do you ship from?
All orders are shipped from within the United States.
How long does shipping take?
Orders are typically processed within 1–2 business days. Shipping times vary depending on location and selected shipping method.
Do you provide tracking information?
Yes. Once your order ships, you will receive tracking details via email.
Do you ship internationally?
At this time, shipping may be limited to select regions. Please check at checkout or contact us for more information.
Compliance & Policies
Are your products FDA approved?
Our products are not evaluated or approved by the U.S. Food and Drug Administration. They are sold strictly for research purposes.
Can your products be used for human or animal applications?
No. All products are strictly for research use only and are not intended for human or animal use.
Do you require age verification?
Yes. Customers must meet minimum age requirements to access and purchase from our website.
Memberships & Subscriptions
Do you offer subscription options?
Yes. Tier One Labs offers tiered membership plans that provide access to exclusive pricing, product selections, and additional benefits.
How do memberships work?
Members pay a monthly fee and receive access to select products based on their tier, along with additional perks such as discounts and priority fulfillment.
Can I upgrade or cancel my membership?
Yes. Memberships can be upgraded, downgraded, or canceled at any time through your account settings.
Support
How can I contact Tier One Labs?
You can reach our support team via email or through the contact form on our website.
What if I have an issue with my order?
If there are any issues with your order, please contact us immediately. We are committed to resolving concerns quickly and professionally.
